Author: Lam, D;Elliott, K S;Nethercot, D A
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Lam, D;Elliott, K S;Nethercot, D A
The Structural Engineer, Volume 76, Issue 9, 1998
Today’s enlightened businesses are already claiming to be customer focused. But what does this mean? - at best, higher levels of customer service and, at worst, higher training costs in customer care with no lasting payback. Being customer focused means understanding your customer’s aims and objectives and developing products and services to help achieve them; but it also means understanding the factors and nuances of the sectors which your customer is targeting. J.R. Johnson
A radical investigation of concrete frame design and construction is being carried out at BRE ’S Large-Building Test Facility at Cardington where once airships were built and the late Sir Alfred Pugsley learnt the value of structural testing on aeronautical frames. This assessment of BRE’s in situ concrete project, the first of four planned with Government support and the help of the concrete industry, has been compiled for The Structural Engineer by John D. Allen.
The Chairman Thank you very much, Professor Beeby, for that fascinating presentation. I think you have not only told us a lot about the history of the development of the requirements that we are using these days but have also given us a considerable insight into the problems that we are involved with in trying to think in terms of ductility. The paper you have presented and the work we have heard about has implications for very many people who work in the structural engineering world. Obviously, there is an indication for Code writers. We have a few Code writers here tonight.