Privacy Policy

Building Confidence has been developed by The Institution of Structural Engineers. The Institution is committed to ensuring that your privacy is protected.

This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information, and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it

When you use our services, we may need to know your name, postal address, email address, telephone number, credit card number and its expiry date.

We gather this information to allow us to process your registration and process any orders you may make.

The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account or the services in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties.

These statistics will not include information that can be used to identify any individual.

From time to time we would like to contact you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.

We may also want to provide you with related information from third parties we think may be of interest to you.

Our use of cookies and other information gathering technologies

Cookies are small text files that can be used by websites to make a user's experience more efficient.

When you take part in one of our polls, we install a cookie on your computer so that you cannot vote more than once for the same question.

The cookie contains the question number and not what you voted for or any other personal information.

Cookies are used in certain areas of the website when you are required to enter login details.

The option to install this cookie is turned off by default. You can agree to have the cookie installed by checking the 'save' button when asked whether you wish to store your user details.

The cookie saves your login details so that you will not need to enter your username and password each time you access our content from the same computer.

Updating your details

If any of the information that you have provided to the Institution, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to the Records Department.

Your consent

By submitting your information you consent to the use of that information as set out in this policy.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

Regularly reviewing this page will ensure that you are always aware of what information we collect and how we use it.

Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European economic area that do not have similar protections in place regarding your data and its use as set out in this policy.

By submitting your information you consent to these transfers.