NEW - Client Care and Dealing with Complaints

Aim

This course develops skills that will prevent complaints from arising and help to avoid or manage situations where complaints might become claims.


Learning outcomes

By the end of the course, you should be able to:
 
  • Ensure clarity around the engineer’s legal and professional duties
  • Identify the duty to warn and its limits
  • Draft agreements to minimise exposure to claims
  • Manage potential and actual complaints effectively, using The Institution of Structural Engineers’ Code of Conduct
  • Handle claims – how and when to notify professional indemnity insurers to notify professional indemnity insurers

Tutor

Rob Langley has an MA (Oxon) in jurisprudence and is a barrister, solicitor, Fellow of the Society of Advanced Legal Studies, practising adjudicator, arbitrator and mediator. He is a law firm partner specialising in engineering and construction law, dealing with almost every form of contract. He has extensive and successful experience of defending claims against construction professionals.


Intended for

Owners, directors, commercial partners, senior and middle management personnel, engineers growing into a managerial role and junior engineers with a special interest in the commercial and contractual aspects of engineering practice.


Entry criteria

Experience of client-facing or senior, responsible roles.
 
In partnership 

Don't delay booking your place - if we have not received enough bookings to break even one month before the date of the course, we will have to cancel it.
 

Event Information

Eventbrite - Client Care and Dealing with Complaints

Event Status
Places Available

Event Date
25/09/2019

Time
10:00 - 17:30

Price
£345 + VAT for Members
(Early bird £310 + VAT)

£460 + VAT for Non-Members
(Early bird £414 + VAT)

Location
The Institution of Structural Engineers, International HQ, 47-58 Bastwick Street, London, EC1V 3PS, United Kingdom

Speaker(s)
Rob Langley

Event Contact Email
training@istructe.org






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