NEW - Dealing with Domestic Clients

Aim

This half day course assists engineers working in the domestic sector for householders or small business people.


Learning outcomes

By the end of the course, you should be able to:
 
  • Agree and record clear, enforceable agreements with non-professional clients with no technical background and limited experience
  • Recognise the ‘consumer protection’ background
  • Recognise and avoid misunderstandings around fees and variations, delays, and your own and the contractor’s responsibility
  • Respond to complaints correctly
  • Communicate effectively and get paid more easily
 

Tutor

Rob Langley has an MA (Oxon) in jurisprudence and is a barrister, solicitor, Fellow of the Society of Advanced Legal Studies, practising adjudicator, arbitrator and mediator. He is a law firm partner specialising in engineering and construction law, dealing with almost every form of contract. He has extensive and successful experience of defending claims against construction professionals.

Intended for

Owners, directors, managers and employees working in small practices or as sole practitioners, particularly for the domestic sector and for non-commercial or non-professional clients.


Entry criteria

None.
 
In partnership

 


Don't delay booking your place - if we have not received enough bookings to break even one month before the date of the course, we will have to cancel it.
 

Event Information

Eventbrite - Dealing with Domestic Clients

Event Status
Places Available

Event Date
01/03/2019

Time
13:00 - 17:00

Price
£172 + VAT for Members
(Early bird £155 + VAT)

£230 + VAT for Non-Members
(Early bird £207 + VAT)

Location
The Institution of Structural Engineers, International HQ, 47-58 Bastwick Street, London, EC1V 3PS, United Kingdom

Speaker(s)
Rob Langley

Event Contact Email
training@istructe.org






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