Dealing with domestic clients
Date & Time

28 September 2022
13:00 - 17:30

Location

The Institution of Structural Engineers 47-58 Bastwick Street, London EC1V 3PS
View on Google Maps

Price

Member: £245 + VAT
(Early booking £215 + VAT)
 
Standard: £325 + VAT
(Early booking £285 + VAT)

Dealing with domestic clients

Course
Date & Time

28 September 2022
13:00 - 17:30

Location

The Institution of Structural Engineers 47-58 Bastwick Street, London EC1V 3PS
View on Google Maps

Price

Member: £245 + VAT
(Early booking £215 + VAT)
 
Standard: £325 + VAT
(Early booking £285 + VAT)

Availability

Places available. This course is also available for in-house delivery

Early booking discount

Available until one month prior

This half-day, face-to-face course assists engineers working in the domestic sector for householders or small businesses.

Learning outcomes

By the end of the course, you should be able to:

  • Agree and record clear, enforceable agreements with non-professional clients with no technical background and limited experience

  • Recognise the ‘consumer protection’ background

  • Recognise and avoid misunderstandings around fees and variations, delays, and your own and the contractor’s responsibility

  • Respond to complaints correctly

  • Communicate effectively and get paid more easily

Intended for

Owners, directors, managers and employees working in small practices or as sole practitioners, particularly for the domestic sector and for non-commercial or non-professional clients.

Entry criteria

None. 

Trainer

 

Rob Langley

Course tutor

Rob Langley has an MA (Oxon) in jurisprudence. He is a barrister, solicitor, Fellow of the Society of Advanced Legal Studies, practising adjudicator, arbitrator and mediator. Before specialising in training and consultancy, he was a law firm partner practising in engineering and construction law. During this time, he dealt with almost every form of contract. He has extensive and successful experience of defending claims against construction professionals.

Contact

Email - [email protected]

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