Dealing with domestic clients
Date & Time

9 March 2022
13:00 - 17:00

Location

Online
View on Google Maps

Price
Member: £245 + VAT
(Early booking £215 + VAT)

Standard: £325 + VAT
(Early booking £285 + VAT)
 

Dealing with domestic clients

Course
Date & Time

9 March 2022
13:00 - 17:00

Location

Online
View on Google Maps

Price
Member: £245 + VAT
(Early booking £215 + VAT)

Standard: £325 + VAT
(Early booking £285 + VAT)
 
Early booking discount

available until one month prior

This half-day course assists engineers working in the domestic sector for householders or small businesses.

Learning outcomes

  • By the end of the course, you should be able to:
  • Agree and record clear, enforceable agreements with non-professional clients with no technical background and limited experience
  • Recognise the ‘consumer protection’ background
  • Recognise and avoid misunderstandings around fees and variations, delays, and your own and the contractor’s responsibility
  • Respond to complaints correctly
  • Communicate effectively and get paid more easily

Intended for

Owners, directors, managers and employees working in small practices or as sole practitioners, particularly for the domestic sector and for non-commercial or non-professional clients.

Entry criteria

None. 

Speaker

Rob Langley

Rob Langley has an MA (Oxon) in jurisprudence. He is a barrister, solicitor, Fellow of the Society of Advanced Legal Studies, practising adjudicator, arbitrator and mediator. Before specialising in training and consultancy, he was a law firm partner practising in engineering and construction law. During this time, he dealt with almost every form of contract. He has extensive and successful experience of defending claims against construction professionals.

In partnership with

Rob Langley Mediation

Finding solutions to your problems or conflicts. Especially in the fields of construction, engineering and insurance; but also in businesses, partnerships, neighbourhoods, and families. Solving the problems of wills and intestacies.

Contact

Email - [email protected]

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