By the end of the course, attendees should be able to:
Agree and record clear, enforceable agreements with non-professional clients with no technical background and limited experience
Recognise the ‘consumer protection’ background
Recognise and avoid misunderstandings around fees and variations, delays, and your own and the contractor’s responsibility
Respond to complaints correctly
Communicate effectively and get paid more easily
Owners, directors, managers and employees working in small practices or as sole practitioners, particularly for the domestic sector and for non-commercial or non-professional clients.
Rob took an MA in Law, then qualified both as a Barrister and as a Solicitor and has 40 years’ experience of engineering and construction law. Before specialising in training and consultancy, he was a law firm partner practicing in this expert field. He has been retained by numerous Professional Indemnity insurers and has represented and defended hundreds of Engineers and other design professionals. A Fellow of the Chartered Institute of Arbitrators, Rob is a busy Construction Adjudicator, and a CMC-registered Civil Mediator.