NEW - Client Care and Dealing with Complaints
Date & Time

10th September 2019
10:00 - 17:30

Location

47-58 Bastwick Street, London
View on Google Maps

Price

Standard: (From) £414 + VAT

Members: (From) £310 + VAT

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NEW - Client Care and Dealing with Complaints

Course
Date & Time

10th September 2019
10:00 - 17:30

Location

47-58 Bastwick Street, London
View on Google Maps

Price

Standard: (From) £414 + VAT

Members: (From) £310 + VAT

Early Bird Discounts Available

Availability Places Available

This course develops skills that will prevent complaints from arising and help to avoid or manage situations where complaints might become claims.

Learning outcomes

By the end of the course, you should be able to:

  • Ensure clarity around the engineer’s legal and professional duties Identify the duty to warn and its limits
  • Draft agreements to minimise exposure to claims
  • Manage potential and actual complaints effectively, using The Institution of Structural Engineers’ Code of Conduct
  • Handle claims – how and when to notify professional indemnity insurers to notify professional indemnity insurers

Tutor

Rob Langley has an MA (Oxon) in jurisprudence and is a barrister, solicitor, Fellow of the Society of Advanced Legal Studies, practising adjudicator, arbitrator and mediator. He is a law firm partner specialising in engineering and construction law, dealing with almost every form of contract. He has extensive and successful experience of defending claims against construction professionals.

Intended for

Owners, directors, commercial partners, senior and middle management personnel, engineers growing into a managerial role and junior engineers with a special interest in the commercial and contractual aspects of engineering practice.

Entry criteria

Experience of client-facing or senior, responsible roles.

In partnership with RL Mediation

Contact

Email - [email protected]

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