Dealing with domestic clients
Date & Time

2 March 2020
13:00 - 17:00

Location

47-58 Bastwick Street, London
View on Google Maps

Price

Standard: (From) £195 + VAT
Members: (From) £155 + VAT

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Dealing with domestic clients


Course
Date & Time

2 March 2020
13:00 - 17:00

Location

47-58 Bastwick Street, London
View on Google Maps

Price

Standard: (From) £195 + VAT
Members: (From) £155 + VAT

Early booking discount Discounts available

Availability Places available

This half day course assists engineers working in the domestic sector for householders or small business people.

Learning outcomes

By the end of the course, you should be able to:

  • Agree and record clear, enforceable agreements with non-professional clients with no technical background and limited experience
  • Recognise the ‘consumer protection’ background
  • Recognise and avoid misunderstandings around fees and variations, delays, and your own and the contractor’s responsibility
  • Respond to complaints correctly
  • Communicate effectively and get paid more easily

 

Intended for

Owners, directors, managers and employees working in small practices or as sole practitioners, particularly for the domestic sector and for non-commercial or non-professional clients. 

Train at your office

We can arrange for this course to be delivered at your premises. We may also be able to design and deliver a bespoke version of this course, customised for your needs. Contact us to discuss your training needs.

Tutor

Rob Langley

Rob has an MA (Oxon) in jurisprudence and is a barrister, solicitor, Fellow of the Society of Advanced Legal Studies, practising adjudicator, arbitrator and mediator. He is a law firm partner specialising in engineering and construction law, dealing with almost every form of contract. Rob has extensive and successful experience of defending claims against construction professionals.

In partnership with

Rob Langley Mediation

Finding solutions to your problems or conflicts. Especially in the fields of construction, engineering and insurance; but also in businesses, partnerships, neighbourhoods, and families. Solving the problems of wills and intestacies.

Contact

Email - [email protected]

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