The Structural Engineer > Archive > Volume 68 (1990) > Issues > Issue 25 > Service and Quality in the 21st Century
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Service and Quality in the 21st Century

This paper discusses first the role of the engineer, then some of the more relevant changes which seem to be taking place, and the factors to be observed in accepting and benefiting from the changes, and finally looks at developing attitudes and practices in quality assurance and control. James H. Armstrong