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Many clients see engineers as a cost rather than delivering a benefit – a commodity that can be bought anywhere. Do we really know what is important to our clients? Are we addressing what clients believe to be the biggest risks to their business? Do we understand their approach to risk?
To deliver a successful product or service requires that we practicing engineers manage all sorts of uncertainties to a beneficial outcome. We do it all the time, but few clients appreciate this. This paper aims, with examples, to help us add value for our clients and ourselves by improving the way we manage, and are seen to be managing, risk.
Patrick S. Godfrey, FREng, FICE, FInstPet, BSc
Business Solutions Director, Halcrow, London, UK