‘Quality assurance’ has been with us long enough for a reappraisal to be possible and, as might be expected, the answers are mixed. They are based on impressions rather than on any scientifically valid survey, but patterns are discernible. Some firms claim spectacular improvements, but cynics will ask how well they performed beforehand. Well-run firms have always had defined procedures, regularly updated: only the assessment
razzmatazz in the name of BS5750’s holy script was new, Disillusionment is probably greatest among those who, through their early enthusiasm, became too ambitious in their aims.