A complaint was made to the Institution regarding the content of a structural appraisal written by a member in relation to damage to a porch. Taking all matters into account the PCC found that the member included in their report letter an irrelevant, unwarranted and wholly inappropriate description of their client. The PCC found further that reference to a person’s nationality and/or physical size, or any description of a person’s demeanours, has no justifiable place in a professional report such as that provided by the member.